What if the cleaners are late?

2023-05-09T08:30:17-04:00August 12th, 2022||

Our technicians rarely arrive later than scheduled unless there is extremely heavy traffic or another unusual occurrence, in which case we will notify you as soon as possible.

When will the cleaners arrive?

2023-05-09T08:30:17-04:00August 12th, 2022||

You choose the date of your cleaning service during your initial scheduling call and we will follow up with a confirmation email. We will also send you an email reminder 4 days before each cleaning [...]

What if I have an alarm system?

2023-05-09T08:30:18-04:00August 12th, 2022||

During you call to schedule service we will ask if you have an alarm and the details to disarm and alarm the system. This will be in your secure notes for your home. We also [...]

Do I need to be home?

2023-05-09T08:30:18-04:00August 12th, 2022||

No. You do not need to be home when our cleaning technicians arrive or while they are working. You just need to provide instructions about how to enter the home, let us know if there [...]

What if I have a complaint?

2023-05-09T08:30:19-04:00August 12th, 2022||

Our goal is to provide an excellent service and hope to never have complaints! Our fully trained cleaning technicians work hard to leave your home sparkling clean. But if you aren’t satisfied, please contact our [...]

Can you clean everything?

2023-05-09T08:30:19-04:00August 12th, 2022||

Our technicians work hard to make your home sparkling, however there are some limits to what we can do with set-in stains, such as fabrics, wood, shower doors, bathtubs, grout, countertops, etc. If your home [...]

What do I need to do to get ready?

2023-05-09T08:30:20-04:00August 12th, 2022||

Before we arrive, please pick up excess clutter, move any fragile items out of the way, and empty the sinks so that our cleaning technicians can safely access all the surfaces in your home. Please [...]

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