You choose the date of your cleaning service during your initial scheduling call and we will follow up with a confirmation email. We will also send you an email reminder 4 days before each cleaning and a text message 2 days prior with the estimated arrival time and the name of the employee/s assigned to your home. The cleaning technician will arrive within a one hour arrival window. For example, if the arrival time is 1 p.m., the cleaner may arrive as early as 12:30 or as late as 1:30 p.m. to begin cleaning. This will help account for extra time needed at a prior clean or any traffic delays.