Frequently Asked Questions

Frequently Asked Questions2017-09-07T22:37:37-04:00
What if the cleaners are late?2022-08-12T15:56:23-04:00

Our technicians rarely arrive later than scheduled unless there is extremely heavy traffic or another unusual occurrence, in which case we will notify you as soon as possible.

When will the cleaners arrive?2022-08-12T15:55:53-04:00

You choose the date of your cleaning service during your initial scheduling call and we will follow up with a confirmation email. We will also send you an email reminder 4 days before each cleaning and a text message 2 days prior with the estimated arrival time and the name of the employee/s assigned to your home. The cleaning technician will arrive within a one hour arrival window. For example, if the arrival time is 1 p.m., the cleaner may arrive as early as 12:30 or as late as 1:30 p.m. to begin cleaning. This will help account for extra time needed at a prior clean or any traffic delays.

What if I forget to give entry access?2022-08-12T15:55:23-04:00

If you are not home and have not provided access information in advance, we will contact you and request a way to enter. If the cleaning technician cannot gain access or is turned away at the door, we will charge you a lockout fee up to 50% of the full cost of the cleaning to compensate our cleaning technicians for the lost time.

What if I have an alarm system?2022-08-12T15:54:38-04:00

During you call to schedule service we will ask if you have an alarm and the details to disarm and alarm the system. This will be in your secure notes for your home. We also suggest turning off your alarm the day of service, as we do not want to burden police or security with false alarms, which are stressful for the technicians and security services.

How do the cleaners get in if I’m not home?2022-08-12T15:53:53-04:00

When our office schedule your service they will ask for any special instructions for entering the home on a regular basis, or what to do if you are not home. We do ask that homeowners have the ability to provide a hidden key location, lock box code, garage code, or smart lock code. We try not to use keys to prevent any misplacement of keys and allow us to send a different technician if your regular tech happens to be off or ill the day of your service.

Do I need to be home?2022-08-12T15:53:18-04:00

No. You do not need to be home when our cleaning technicians arrive or while they are working. You just need to provide instructions about how to enter the home, let us know if there are any special circumstances that our technicians should know about. All of our technicians are fully vetted.

How can I be sure that my valuables are safe?2022-08-12T15:52:27-04:00

All technicians are thoroughly screened and vetted before hiring. While in your home, they are very careful to protect any fragile objects, and will not open drawers, cabinets or rooms with closed doors without permission. However, accidents can happen and our technician will report any incident to the office asap. We will contact you immediately to solve the situation to the best of our ability. If you have delicate or irreplaceable items, please put them in a closed area or let us know which areas are off limits. And always secure any jewelry, cash, and weapons or aggressive pets.

What if I have a complaint?2022-08-12T15:51:35-04:00

Our goal is to provide an excellent service and hope to never have complaints! Our fully trained cleaning technicians work hard to leave your home sparkling clean. But if you aren’t satisfied, please contact our office within 24 hours of your service, so that we may address the issue promptly. We will send one of techs to re-clean the problem area as promptly as possible.

Can you clean everything?2022-08-12T15:50:36-04:00

Our technicians work hard to make your home sparkling, however there are some limits to what we can do with set-in stains, such as fabrics, wood, shower doors, bathtubs, grout, countertops, etc. If your home has hard water with a high mineral content, it may have created permanent mineral stains or build-up, especially in the bathroom and kitchen. While we will do our best, we cannot guarantee removal of all hard water deposits. In addition, there are some things that we do not clean including handwashing of blinds (these are dusted only, due to damage washing can cause), hand cleaning of lights or fixtures over the height of a 2 step ladder, garage cleaning, or wall cleaning. If you have any questions about something in particular please contact our office.

What do I need to do to get ready?2022-08-12T15:49:36-04:00

Before we arrive, please pick up excess clutter, move any fragile items out of the way, and empty the sinks so that our cleaning technicians can safely access all the surfaces in your home. Please ensure that the technician can get into the home. Please secure any pets if they like to escape or are aggressive. Please place linens on the edge of any beds the techs may be stripping and making. During the warmer months, it is important that our technicians be able to work in safe temperatures. Please set your temperature to 77 degrees or under while techs are in your home. This will help us provide a seamless experience for you.

How long will the cleaning take?2022-08-12T15:48:18-04:00

The cleaning may take as little as one hour or as long as eight hours. Time depends on the size and condition of your home and the service that you requested. All our cleaning technicians are professionals and are trained to be highly efficient and deliver excellence. So don’t be surprised if we finish in less time than you expect.

Will I always have the same cleaner?2022-08-12T15:47:11-04:00

We cannot guarantee the same employee will be at your home on every visit due to vacation time and personal time off, but if you have a preference for a particular cleaning technician, contact our office to let us know and we will assign them to your home whenever they are available. When that is not possible, we will send the next available technician. All technicians will have access to your home’s specific notes to ensure they have all the details needed to deliver excellent service.

How many cleaners will you send?2022-08-12T15:46:16-04:00

Rescue My Time Cleaning service sends 1 tech to your home for 1st Time General Cleaning, You Design Cleaning and Maintenance cleaning, unless you live in a larger home or your home needs for than 5 hours of attention. Top to Bottom Deluxe Deep Cleans we send a team of 2-4 technicians depending on the condition and size of your home.

Who will be cleaning my home?2022-08-12T15:45:06-04:00

We will assign a professional cleaning technician based on your location. All our cleaners are well trained, highly rated, and thoroughly vetted. We conduct background checks, in-person interviews, and paid training for every employee. All technicians are insured to give you peace of mind. Two days before each cleaning, you will receive a text confirmation and 4 days prior an email with the name of your cleaning tech and scheduled time.

Who supplies the cleaning equipment?2022-08-12T15:44:05-04:00

Rescue My Time Cleaning Service supplies all the chemicals and tools to deliver a professional excellent clean. We do ask that clients provide a vacuum cleaner to use in their home to prevent cross contamination between homes or pet hair, dander, and other dust and germs. If the client’s vacuum is not in working condition or not available our team does have a professional shark vacuum that can be used.

Why do I need a cleaning service?2017-08-31T21:07:51-04:00

A professional cleaning service frees you up to do the things YOU want to do: spend time with your family, pursue a new hobby, or simply take time for yourself. We understand how busy life can get, and sometimes cleaning just can’t get done. That’s why we’re here! Let us do the work you don’t want to do.

How much does it cost?2017-08-31T21:08:21-04:00

Our prices are based off of a quote system that judges the service that you want and the size of your home. We can provide a quote over the phone, or visit your home in person. Rest assured that our company is very competitively priced, and the best bang for your buck!

Do you use safe chemicals?2019-01-22T11:34:23-05:00

Yes! Whenever possible we use non-toxic chemicals that are used by many other cleaning professionals around the world. They are odor free, and safe for any pets or children.

Are you bonded and insured?2019-01-22T12:10:21-05:00

Yes!  We are bonded and insured.

What about my pets?2017-08-31T21:08:41-04:00

If your pet is friendly/safe, we do not mind working in a home with pets. We do ask that you notify us if there will be pets present.

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