FAQs

Our technicians rarely arrive later than scheduled unless there is extremely heavy traffic or another unusual occurrence, in which case we will notify you as soon as possible.

You choose the date of your cleaning service during your initial scheduling call and we will follow up with a confirmation email. We will also send you an email reminder 4 days before each cleaning [...]

If you are not home and have not provided access information in advance, we will contact you and request a way to enter. If the cleaning technician cannot gain access or is turned away at [...]

During you call to schedule service we will ask if you have an alarm and the details to disarm and alarm the system. This will be in your secure notes for your home. We also [...]

When our office schedule your service they will ask for any special instructions for entering the home on a regular basis, or what to do if you are not home. We do ask that homeowners [...]

No. You do not need to be home when our cleaning technicians arrive or while they are working. You just need to provide instructions about how to enter the home, let us know if there [...]

All technicians are thoroughly screened and vetted before hiring. While in your home, they are very careful to protect any fragile objects, and will not open drawers, cabinets or rooms with closed doors without permission. [...]

Our goal is to provide an excellent service and hope to never have complaints! Our fully trained cleaning technicians work hard to leave your home sparkling clean. But if you aren’t satisfied, please contact our [...]

Our technicians work hard to make your home sparkling, however there are some limits to what we can do with set-in stains, such as fabrics, wood, shower doors, bathtubs, grout, countertops, etc. If your home [...]

Before we arrive, please pick up excess clutter, move any fragile items out of the way, and empty the sinks so that our cleaning technicians can safely access all the surfaces in your home. Please [...]