How do the cleaners get in if I’m not home?
When our office schedule your service they will ask for any special instructions for entering the home on a regular basis, or what to do if you are not home. We do ask that homeowners [...]
Do I need to be home?
No. You do not need to be home when our cleaning technicians arrive or while they are working. You just need to provide instructions about how to enter the home, let us know if there [...]
How can I be sure that my valuables are safe?
All technicians are thoroughly screened and vetted before hiring. While in your home, they are very careful to protect any fragile objects, and will not open drawers, cabinets or rooms with closed doors without permission. [...]
What if I have a complaint?
Our goal is to provide an excellent service and hope to never have complaints! Our fully trained cleaning technicians work hard to leave your home sparkling clean. But if you aren’t satisfied, please contact our [...]
Can you clean everything?
Our technicians work hard to make your home sparkling, however there are some limits to what we can do with set-in stains, such as fabrics, wood, shower doors, bathtubs, grout, countertops, etc. If your home [...]
What do I need to do to get ready?
Before we arrive, please pick up excess clutter, move any fragile items out of the way, and empty the sinks so that our cleaning technicians can safely access all the surfaces in your home. Please [...]
How long will the cleaning take?
The cleaning may take as little as one hour or as long as eight hours. Time depends on the size and condition of your home and the service that you requested. All our cleaning technicians [...]
Will I always have the same cleaner?
We cannot guarantee the same employee will be at your home on every visit due to vacation time and personal time off, but if you have a preference for a particular cleaning technician, contact our [...]
How many cleaners will you send?
Rescue My Time Cleaning service sends 1 tech to your home for 1st Time General Cleaning, You Design Cleaning and Maintenance cleaning, unless you live in a larger home or your home needs for than [...]
Who will be cleaning my home?
We will assign a professional cleaning technician based on your location. All our cleaners are well trained, highly rated, and thoroughly vetted. We conduct background checks, in-person interviews, and paid training for every employee. All [...]