What if I am not happy with a cleaning?
Call us within 24 hours and we will come back and make it right. That guarantee is a large part of why we hold a 4.9-star average across 372 reviews.
Do I need to be home for the cleaning?
No. Most recurring clients are at work during their visit and arrange a door code, lockbox, or key on file. Every cleaner is a background-checked W-2 employee, and we are bonded and insured. You are [...]
Can I add extras like inside the oven or the refrigerator?
Yes. Inside the oven, inside the refrigerator, interior windows, and laundry are available as add-ons to any recurring visit. Request them ahead of the visit so we can schedule the extra time.
How often should I schedule recurring house cleaning?
Biweekly is the most popular schedule and the right fit for most families. Choose weekly if you have several children, multiple pets, or people home all day. Choose monthly if you are a smaller household [...]
Is there a contract or a cancellation fee?
No long-term contract. You can adjust your frequency, skip a visit for travel, or pause the schedule with reasonable notice. We ask for advance notice on cancellations so we can offer the slot to someone [...]
Will I get the same cleaners every time?
Yes, wherever scheduling allows. Consistency is the main reason recurring service works — your team learns your home, your surfaces, and your preferences. If your regular cleaner is out sick or on vacation, we send [...]
Do I need a deep clean before starting recurring service?
It is not mandatory, but we recommend it for any home that has not been professionally cleaned in the last several months. The deep clean absorbs the accumulated buildup so that recurring visits are actually [...]
What is included in a recurring cleaning visit?
Kitchen counters, backsplash, sink, cooktop, appliance exteriors, cabinet fronts spot-cleaned, and floors; all bathrooms including tubs, showers, toilets, sinks, mirrors, and fixtures; dusting of reachable surfaces in bedrooms and living areas; beds made or linens [...]
Do you bring your own supplies?
Yes — vacuums, microfiber, and all cleaning products are included. If you prefer we use a specific product on a particular surface, leave it out and let us know.